Social Sikka – Refund & Cancellation Policy

Thank you for using Social Sikka – Learn & Grow Smart (“App,” “we,” “our,” or “us”).
This Refund & Cancellation Policy explains how payments, subscriptions, cancellations, and refund requests are handled for premium features purchased within the App.

By purchasing any plan or subscription, you agree to the terms outlined below.

1. Introduction

Social Sikka offers both free learning content and optional premium features designed to improve your learning experience.
This policy ensures transparency regarding cancellations and refund eligibility.

2. Free Access

Most features of the App are free, including:

• Educational videos

• Short learning content

• Earning Sikka Coins

• Redeeming rewards

• Basic tools and daily activities

You can continue using these features without payment.

3. Premium Plans & Subscriptions

Premium subscriptions offer enhanced benefits such as:

• Full access to advanced courses

• Exclusive learning tools

• Premium content

• Ad-free experience (if applicable)

Premium plans are billed through Google Play or the platform used during purchase and are subject to their respective billing terms.

4. Refund Eligibility

Refunds are granted only under the following circumstances:

A. Duplicate Payment

If you were accidentally charged twice for the same plan.

B. Verified Technical Issues

If you paid for premium access but cannot use it due to a confirmed technical issue from our side.

Refunds Will NOT Be Provided For:

• Change of mind

• General dissatisfaction with content

• Already accessed or partially used premium features

• Completion of the subscription period

• Violation of Terms of Use

• Any digital content that has already been consumed

This follows global digital product refund policies.

5. Optional: 7-Day Money-Back Guarantee

(Include this section only if applicable for your premium plan.)

You may request a refund within 7 days if:

• Premium content has not been excessively used

• The reason is valid and verifiable

• Our team confirms eligibility

Approval is subject to internal review and is not guaranteed.

6. How to Request a Refund

To request a refund, email us with:

• Transaction ID

• Registered email or phone number

• Reason for refund

📧 support@socialsikka.in

Our team will review the request and respond within 5–7 business days.

7. Refund Method & Timeline

• Approved refunds are credited to the same payment method used for purchase.

• Refunds cannot be issued to wallets, cash, or alternate accounts.

• Processing may take 3–7 business days, depending on the payment provider.

If you do not receive the refund within 7 days after approval, please contact us again.

8. Subscription Cancellation

You may cancel your subscription anytime through:

• Your Social Sikka Account → Subscription Settings

• The platform where the purchase was made

Important Notes:

• Cancellation stops future automatic billing only.

• Premium access continues until the current subscription period ends.

• No partial or prorated refunds for unused subscription time.

9. No Refund After Digital Access

Because premium plans provide immediate digital access, refunds cannot be issued once:

• Premium videos/courses have been accessed

• Advanced tools have been used

• Any digital content has been consumed

This complies with global digital-goods refund policies.

10. Updates to This Policy

We may modify or update this policy to reflect:

• Google Play / App Store requirements

• New premium features

• Pricing updates

• Policy improvements

Updated versions will display a revised Effective Date.

11. Contact Us

For help with cancellations, refunds, or payment issues, contact us:

📧 support@socialsikka.in

Our customer support team is always ready to assist you.